There are plenty of WhatsApp scams around, such as the classic WhatsApp Gold that requires you to download an ‘updated app’ and the Martinelli video hoax. It’s possible that your phone could end up infected with malware if you fall for a scam, but what about others that claim your WhatsApp account will be deactivated or deleted?
In fact, there are quite a few reasons why WhatsApp will temporarily or permanently ban your account, and it’s worth knowing about a few important rules that are in WhatsApp’s Terms of Service. Following them will ensure you don’t risk an account ban.
You must never break these WhatsApp rules
The following apply to both general matters and specific behaviors in private and group chats.
- Frequently changing your phone number: A WhatsApp account is always verified via a phone number. Changing your phone number too often can cause issues with the verification process, resulting in your account being suspended.
- Spying on other users: You must not obtain information from or about other users in an unauthorised manner.
- False identity: Although there is no requirement to use your real name in WhatsApp, you are not allowed to pretend to be someone else. However, nicknames and abbreviations are allowed.
- Distribution of malicious code: Anyone who sends files via WhatsApp that contain viruses or malicious code in any form will be banned from using the app.
- Sending spam: In addition to “bulk messages”, automated messages (auto-messaging or auto-dialing) are also prohibited. You aren’t allowed to record any messages and send them automatically at a later date – unless you have explicit permission from WhatsApp to do so.
- Manipulating or hacking the app: Anyone who tries to hack the app or manipulate its code will be blocked immediately.
- Spreading fake news: It’s better to keep the latest gossip to yourself – even if you only say it sarcastically. Users who spread (obvious) false information violate WhatsApp’s terms of use. This also applies to anti-Semitic content.
- Insulting other users: Just like every messenger and every social platform, WhatsApp requires good behaviour. Insulting other users may result in your account being suspended.
- Calls for violence and threats: Inciting violence (which is illegal anyway) or verbal attacks on other users is even more extreme. In both cases you are violating the rules set out by Facebook (now Meta) and thus also the rules of WhatsApp.
You may be wondering how WhatsApp can know if you’re doing any of these things given that messages are end-to-end encrypted. First, other users can report you for such offences. But the main way WhatsApp spots misuse is by using automated systems to detect abnormal behaviour. That could be very high numbers of messages being sent in bulk, or using the same computer to send messages from multiple accounts.
In general, there’s nothing to worry about: unless you’re abusing WhatsApp on a grand scale, your account is perfectly safe. And, naturally, you’re unlikely to be reported by someone else if you’re following the rules about good conduct.
This article originally appeared on PCWelt in German and has been translated to English.
